Refund Policy
STAR IPTV Canada stands behind its IPTV service with a clear, fair refund policy.
Last updated: June 27, 2026
Free Trial First
We strongly encourage every customer to use the free 24-hour trial before subscribing, so you can confirm channel quality and device compatibility risk-free.
Money-Back Guarantee
If you purchase a subscription and experience a technical problem we cannot resolve within a reasonable time, you may request a refund within 7 days of purchase.
Non-Refundable Cases
Refunds are not available where the issue is caused by your own internet connection, an unsupported device, or a change of mind after the service has been confirmed working.
How to Request
Email support@iptvstar.ca with your order details. Approved refunds are returned via your original payment method within 5–10 business days.
Questions? Contact us at support@iptvstar.ca.